The live customer optimized Welcome Centers are located within every arrival area of the 18 Terminals and 13 AirTrain Stations at JFK, LaGuardia and Newark Airports.
Technology Included with in the 18 centers:
60 Kiosks providing Reservation and Pickup Services to local Hotels, Car Rental Co’s. Ground Transporttion Services, Flight Tracking, Flight Booking and Baggage Claim assistance.
300 Digital Signage Displays providing Tourism and Attractions Info., Airport Info, Facility, AirTrain, Subway and Bus Maps and Services, Attraction Info., Advertising and AirTrain Rail system updates.
80 Phone Kiosks providing Reservation and Pickup Services to local Hotels, Car Rental Co’s Ground Transportation Services, Police/EMS Services and Lost and Found
150 Charging Stations for Mobile Devices, Tablets and Laptops.
Virtual Assistants provide consistent messages so staff can be relocated to passenger areas requiring more personal care.
Several Surcharge Free ATM’s.
17 Interactive Digital Attractions Kiosks/Digital Signage Displays provide up-to-date content and QR Code links to Museums, Entertainment Events/ Venues, Historical Sites, Educational Facilities and National Parks.
Staffed Ground Transportation Information Counters position Port Authority Customer Care Reps to help arriving passengers with special needs.
